USEFUL.

DEAR GUESTS,
BELOW YOU CAN READ ESSENTIAL INFORMATION FOR YOUR TRIP AND YOUR SECURITY.

TRAVELER INFORMATION

Welcome to Altera Cave Villas.

Thank you so much for being interested in our villas.

A crucial part of our culture is our guests’ well-being, safety, comfort, and personal care. Today with the pandemic still raging around the globe, we continuously apply the regular cleaning practices aimed at restraining the threat that the COVID19 is. The health and safety of our guests is our top priority.

All villas have been disinfected and cleaned according to the new health and safety procedures issued by the World Health Organization for hotel operations. Our management and staff are here to provide you with the best possible service.

We wish a pleasant and relaxing stay.

Sincerely,

Management and Staff

USEFUL TIPS

For those who value health above all, please note that our setting in Finikidia - Agios Pavlos of Rethymnon is a quite remote location, 30km from the nearest Health Centre in the area, Spili; as well as, in 58km distance there is the General Hospital of Rethymnon.

And, the well-acclaimed university hospital of Heraklion is reachable within a 140-minute drive (98 km), privileges that, if anything, ensure the title of a well-prepared holiday location if any medical need arises. As there are no nearby pharmacies or other facilities – besides a minimarket in Agios Pavlos and Kerame village – supermarkets, shops, banks, post office, pharmacy, police station can be reached in Spili (30km) or in Mires (45km).

Therefore, guests should carry all necessary supplies in case of special dietary needs or other personal provisions required throughout their stay.

COVID UPDATE

The conditions created by COVID-19 are utterly unique and require all of us to be even more mindful and respectful of each other’s wellbeing.

As always, at Altera Cave Villas we are undeniably committed to the safety, health and comfort of our guests and staff.

In accordance with the latest guidance form the World Health Organization as well as the Greek health authorities, we have modified our operational procedures to ensure our collective wellbeing.

Surpassing the rudimentary guidelines by elevating the standards even higher, we have developed supplementary protocols for our hotels and are implementing increased awareness of our protection measures, so that our guests holiday continues to be a unique experience that inspires both confidence and ease.

In this section you can see our most important actions and initiatives.

GUESTS & ROOMS
Special signs in the entrance of the room confirming the in-depth cleaning and comprehensive disinfecting of the space, while guests also have the option of further disinfecting any parts of the room they wish themselves.
Provision of antiseptics and single-use masks.
Full information regarding our hygiene protocols are available via the tablets in each room.

RECEPTION (CHECK-IN & CHECK-OUT)
Strict observation of social distancing based on clear sign posting.
Tablets available for check-in and check-out, placement of POS and passport scanners on the exterior of the reception desk partition.
Avoidance of handshakes, antiseptics and gloves available in all shared spaces.

STAFF
Mandatory certification of good health required from all staff members, and adherence to personal hygiene protocols.
Mandatory use of face masks by all staff members.

MANAGEMENT OF SUSPECTED CASES OF COVID-19
The hotel has an action plan to manage any possible or confirmed cases among guests or staff.
Hotel has a specialized doctor on call and collaborates with a medical centre and ambulance service for the testing, isolation and transportation of possible cases.
Room availability for immediate isolation of possible COVID-19 cases, for individuals and their fellow travellers.

For specific information regarding bookings and any changes or cancellations to your reservation, please contact us on reservations@alteracavevillas.gr or by telephone at +30 6973328972.

TERMS AND CONDITIONS

Protecting your personal data is a task we take very seriously in Altera Cave Villas. For this reason, we developed this Privacy Policy to keep you informed about the nature, the types and the purposes of collecting, using and processing your personal data. Moreover, we would like to let you know of your rights regarding the handling of your personal data by us.

As a data processor, Altera Cave Villas applies various technical and organizational measures to achieve the highest possible degree of safeguarding your personal data. Nevertheless, no “guaranteed” security exists both inside and outside of Internet.

This Privacy Policy is part of a bigger project we are currently implemented to comply with the national, European and International regulatory framework about personal protection and privacy and especially with EU’s General Data Protection Regulation.

View all our Terms & Conditions

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