The conditions created by COVID-19 are utterly unique and require all of us to be even more mindful and respectful of each other’s wellbeing.
As always, at Altera Cave Villas we are undeniably committed to the safety, health and comfort of our guests and staff.
In accordance with the latest guidance form the World Health Organization as well as the Greek health authorities, we have modified our operational procedures to ensure our collective wellbeing.
Surpassing the rudimentary guidelines by elevating the standards even higher, we have developed supplementary protocols for our hotels and are implementing increased awareness of our protection measures, so that our guests holiday continues to be a unique experience that inspires both confidence and ease.
In this section you can see our most important actions and initiatives.
GUESTS & ROOMS
Special signs in the entrance of the room confirming the in-depth cleaning and comprehensive disinfecting of the space, while guests also have the option of further disinfecting any parts of the room they wish themselves.
Provision of antiseptics and single-use masks.
Full information regarding our hygiene protocols are available via the tablets in each room.
RECEPTION (CHECK-IN & CHECK-OUT)
Strict observation of social distancing based on clear sign posting.
Tablets available for check-in and check-out, placement of POS and passport scanners on the exterior of the reception desk partition.
Avoidance of handshakes, antiseptics and gloves available in all shared spaces.
Mandatory certification of good health required from all staff members, and adherence to personal hygiene protocols.
Mandatory use of face masks by all staff members.
MANAGEMENT OF SUSPECTED CASES OF COVID-19
The hotel has an action plan to manage any possible or confirmed cases among guests or staff.
Hotel has a specialized doctor on call and collaborates with a medical centre and ambulance service for the testing, isolation and transportation of possible cases.
Room availability for immediate isolation of possible COVID-19 cases, for individuals and their fellow travellers.
For specific information regarding bookings and any changes or cancellations to your reservation, please contact us on firstname.lastname@example.org or by telephone at +30 6973328972.